Terms of service
Terms of Service
Welcome to Moments. By visiting our website, placing an order, booking a service, or purchasing from us, you agree to the following Terms of Service.
Products & Services
Moments offers handcrafted candles, custom candle gifts, event favors, candle bar experiences, and related products or services. All products are handmade, so slight variations in color, scent, design, wax finish, label placement, or packaging may occur.
Custom Orders
Custom and personalized orders are made based on the information provided by the customer. This may include names, dates, messages, logos, colors, scents, labels, and event details.
Customers are responsible for checking spelling, dates, names, and all custom details before approving an order. Once production has started, changes may not be available.
Order Processing
Processing times may vary depending on the product type, customization, quantity, and current order volume. Custom and event orders may require additional time.
Rush orders may be available upon request but are not guaranteed unless confirmed by Moments.
Payments
Full or partial payment may be required before production begins. Orders are not confirmed until payment or deposit has been received.
Prices are subject to change at any time. Any confirmed order will follow the price agreed upon at the time of purchase.
Cancellations
Orders may only be canceled if production has not started. Once materials, labels, candles, or custom items have been prepared, the order may no longer be canceled or refunded.
Returns & Refunds
Custom candles, personalized items, event favors, candle bar orders, and special-made products are final sale once production has started.
Refunds are reviewed on a case-by-case basis. Please review our Return & Refund Policy for full details.
Shipping & Delivery
Customers are responsible for providing a correct shipping or delivery address. Moments is not responsible for delays, lost packages, stolen packages, or incorrect deliveries caused by the shipping carrier or incorrect customer information.
Candles may soften or melt if left in heat. Please bring packages inside as soon as possible after delivery.
Candle Safety
Customers are responsible for using candles safely. Always trim the wick to 1/4 inch, burn on a heat-safe surface, keep candles away from children, pets, drafts, curtains, and flammable items, and never leave a burning candle unattended.
Do not burn candles for more than 4 hours at a time. Stop use when about 1/2 inch of wax remains at the bottom.
Moments is not responsible for damage, injury, or loss caused by misuse, unsafe burning, or failure to follow candle safety instructions.
Candle Bar & Event Services
For candle bar experiences or event services, booking details must be confirmed in advance. This may include event date, location, guest count, setup time, service time, package selection, and payment terms.
Additional fees may apply for travel, parking, extended time, rush setup, extra guests, or special requests.
Intellectual Property
All Moments branding, product photos, designs, labels, wording, logos, and website content belong to Moments unless otherwise stated. Content may not be copied, reused, or resold without written permission.
Customer-Provided Logos & Designs
If a customer provides a logo, image, design, or brand material, the customer confirms they have the right to use it. Moments is not responsible for copyright or trademark issues related to customer-provided materials.
Limitation of Liability
Moments is not responsible for indirect, accidental, or unexpected damages related to product use, shipping delays, event delays, candle misuse, or customer-provided errors.
Our responsibility is limited to the amount paid for the product or service involved in the issue.
Changes to These Terms
Moments may update these Terms of Service at any time. Updates will be posted on our website with the most current version.
Contact Us
For questions about these Terms of Service, please contact Moments through our website, email, or customer service chat.